Refund policy

Order Processing Time, Returns & Exchange Policies

Order Processing Time Policy

Each of our products is carefully handcrafted to fulfil your order. Please allow 1–3 weeks for the creation and thoughtful packaging of your chosen items. Your patience is genuinely appreciated—as the handmade process takes time, love, and care.

During sales or peak periods (such as the lead-up to Christmas), processing times may extend beyond 3 weeks due to increased demand. I’ll keep you updated on any closure dates or delays via social media and Instagram, so please consider this before placing your order.

Bespoke & Custom Orders

Bespoke items can take up to 6 weeks to complete. This includes time for design development, fabric sourcing and delivery, and the careful handmade construction of your piece. If you have a deadline or special request, please get in touch before placing your order.

Refunds & Exchange Policy

Because most Bear & Co items are handmade to order, we don’t accept refunds or exchanges for change of mind or incorrect choices due to not reading product descriptions. However, we want you to be completely happy with your purchase—so here’s what we can offer:

Walk Sets

  • Exchanges are available for incorrect sizing as long as the item is unworn and in original condition, and you contact us within 14 days of receiving your order.

  • If you receive a faulty walk set, please contact us within 30 days and we’ll arrange a refund or replacement if needed.

  • Please note: Walk sets are not eligible for return or exchange due to change of mind.

Handmade Items

Due to their custom nature, no refunds or exchanges are available unless the item is faulty. If you have questions or concerns, I’m always happy to chat—reach out via the 'Bespoke Designs' page before placing your order.

At checkout, you’ll be prompted to acknowledge all relevant terms before completing your purchase.

Faulty Products

If you’ve received something incorrect or faulty, please head to our 'Contact Us' page and complete the form. I’ll work with you to resolve the issue as smoothly and quickly as possible.